Service Technician

Location: Buffalo, NY
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COMPENSATION:

$20 – $21/hr

REPORTS TO:
Service Manager
OUR CULTURE:

We move to the beat of a different drum. Our core values aren’t just words on a piece of paper but something we strive to live out every day. We make a difference in the lives of our employees, their families, and our communities. We accomplish this by using our time, talents, and resources. Each of our locations support local charities and we offer the opportunity to participate in international mission trips.

We are committed to our culture. We rally behind our core values, and we deliver a positive experience to our customers. We celebrate our employees’ success and encourage our team members to bring their insights and recommendations to the table. Are you ready to discover your true potential? Are you ready to join the Lineage family?

POSITION SUMMARY:

As Field Service Technician you will be responsible for the repair and service of document handling equipment, mailing systems, software, and other office equipment.  This includes, but is not limited to; Mail Machines, Folder/Inserters, Letter Openers, Address Printers, and Shredders.  This job is primarily customer facing at businesses in the surrounding area.  This position is customer service focused with strong electro-mechanical and PC skills.

RESPONSIBILITIES:
  • Travel to customers location to install, service and maintain customer equipment
  • Provide operator training
  • Perform phone support
  • Complete paperwork
  • Adhere to USPS regulations/guidelines
  • Manage and maintain a personal spare parts inventory
  • Become trained /certified on new products as they are introduced
  • Live out Lineage core values of Integrity, Growth, Family Culture, Pursuit of Excellence, and Compassion is all aspects of the job.
  • And other duties as assigned.
QUALIFICATIONS:

 

  • Reliable transportation
  • Good driving record / Current valid Real ID Driver’s License
  • Requires lifting up to 75lbs
  • Strong work ethic
  • Pass a background check
  • Must have strong electro-mechanical skills
  • Must have good PC skills
  • Good communication skills
  • Adaptable and flexible
  • Detail oriented
  • Ability to work independently and make effective decisions
SUPERVISORY RESPONSIBILITY:
WORKING CONDITIONS AND PHYSICAL EFFORT:
  • This position is primarily in the field at customer sites.
  • Standard and specialized office equipment is used – such as computers, phones, multifunctional devices, mail machines, folder inserters, printers, sorters, etc.
  • This is mainly an active position that requires ability to be on feet for 5-7 hours a day.
  • This position requires lifting (up to 75lbs).
  • Filing, bending, standing, reaching with hands/arms, using tools, etc. as necessary.
  • While performing the duties of this position, the employee is required to speak and hear.
TRAVEL:
• This position requires local travel with occasional out of state training travel that lasts between 3 to 5 days on average.
Lineage is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

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