Kansas City Life Insurance
Challenge
From that central hub, the company mails out information to its agents and customers. According to Jim Fetters, Kansas City Life Insurance’s manager of the mail/records center, a typical month can see anywhere from 140,000 to 160,000 individual pieces of mail being processed. These items include billing statements, marketing tools, informational packets, regular correspondences, coverage alerts, and more. In such a fast-paced, high-volume department, efficiency and accuracy are prerequisites for success.
A Lineage customer for more than a quarter century, Kansas City Life faces the challenge of staying abreast with the latest pieces and technology to help accommodate increased productivity, impeccable accuracy, and unrivaled dependability.
Solution
With speeds up to 300 letters per minute, each IS-6000 metering system decreases the time necessary to process outgoing mail while also eliminating the need to manually sort mail by size and keep track of postage costs. Fetters points out that today, he has six individuals on his team regularly working with the machines. In addition, the company also upgraded to the incredibly flexible EMS postal accounting software, which lets Fetters know about every piece of mail that has been sent out from every machine – and their costs – with visibility right from his computer.
“We mail a lot of different things from a lot of different departments,” said Fetters. “Having that kind of access and up-to-date information is critical to me from both an operational standpoint and a financial one. My department provides the postage upfront for all our departments, and then we recoup the amount spent at the end of the month from each of those departments for cost allocation purposes. We have over 700 off-site offices that we mail to, so tracking is very important to us.”
The combination of the IS-6000’s reliability and the accuracy of customizable information afforded by the EMS Mail Accounting Software combine to offer Fetters – and Kansas City Life – an insurance policy against breakdowns in information and service.
Achievement
For Lineage Regional Solutions Manager Joe Germano, that sort of attention to personal service is what keeps Lineage and companies like Kansas City Life at the forefront of their respective industries.
“For us, building those relationships is what it’s all about,” said Germano. “Our long-term relationship with Kansas City Life is a testament to what can be achieved when you really care about someone’s business. It’s a privilege to continue to be a resource for them.”
“When you go with Lineage, you get great products and you work with great people who support those products,” added Fetters. “They’re very hands-on, and they take care of you.”
That’s our policy.
