Service Technician- MFD

Location: Rochester, NY
Apply Now
COMPENSATION:

$20 – $21/hr

REPORTS TO:
Service Manager
OUR CULTURE:

We move to the beat of a different drum. Our core values aren’t just words on a piece of paper but something we strive to live out every day. We make a difference in the lives of our employees, their families, and our communities. We accomplish this by using our time, talents, and resources. Each of our locations support local charities and we offer the opportunity to participate in international mission trips.

We are committed to our culture. We rally behind our core values, and we deliver a positive experience to our customers. We celebrate our employees’ success and encourage our team members to bring their insights and recommendations to the table. Are you ready to discover your true potential? Are you ready to join the Lineage family?

POSITION SUMMARY:

As Service Technician you will be responsible for the installation, repair, and service of MFD equipment and finishing devices.  This includes, but is not limited to; Desktop printers, office copiers and production level copiers.  This job is primarily customer facing at businesses in the surrounding areas. This position is customer service focused with strong electro-mechanical and PC skills.

RESPONSIBILITIES:
  • Local travel to customers location to install, service and maintain customer equipment.
  • Provide operator training.
  • Perform phone support.
  • Complete paperwork.
  • Manage and maintain a personal spare parts inventory.
  • Become trained /certified on new products as they are introduced.
  • Install, troubleshoot, and repair Konica Minolta line of products.
  • Live out Lineage core values of Integrity, Growth, Family Culture, Pursuit of Excellence, and Compassion is all aspects of the job.
  • And other duties as assigned.

 

TO BE CONSIDERED FOR ADVANCED TECHNICIAN ROLES, EXPERIENCE AREAS INCLUDES:

 

  • Advanced knowledge of servicing and repairing Konica Minolta line of products.
QUALIFICATIONS:

 

  • Reliable transportation.
  • Good driving record / Current valid Real ID Driver’s License.
  • Strong work ethic.
  • Pass a background check.
  • Must have strong electro-mechanical skills.
  • Must have good PC skills.
  • Strong communication skills.
  • Adaptable and flexible.
  • Detail oriented.
  • Ability to work independently and make effective decisions.
SUPERVISORY RESPONSIBILITY:
WORKING CONDITIONS AND PHYSICAL EFFORT:
  • This position is primarily in the field at customer sites.
  • Standard and specialized office equipment is used – such as computers, phones, multifunctional devices, mail machines, folder inserters, printers, sorters, etc.
  • This is mainly an active position that requires ability to be on fee for 5-7 hours a day.
  • This position requires lifting (up to 75lbs).
  • Filing, bending, standing, reaching with hands/arms, using tools, etc. as necessary.
  • While performing the duties of this position, the employee is required to speak and hear.
TRAVEL:
• This position requires local travel with occasional out of state training travel that lasts between 3 to 5 days on average.
Lineage is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Apply With Lineage