How to Send the Same Document by Mail or Digital Without Extra Work Delivering Documents Doesn’t Need to Be Harder Just Because There Are More Channels Many organizations still need to communicate through both mail and digital channels. Some customers prefer email or portal access. Others want a paper document they can hold, read, and save. Trying to treat these...

Why Mail Still Shapes Customer Experience in a Digital World Most organizations communicate through email, portals, and text messages. Those channels are fast and convenient. Still, physical mail remains important for many customers. It is often used for messages that feel official or sensitive. Common examples include: Bills and statements Account notices Healthcare communications Legal or compliance-related letters Time-sensitive updates...

How Organizations Transition to Hybrid Mail Without Disrupting Operations Why Hybrid Mail Is Becoming the New Standard Most organizations aren’t moving away from physical mail entirely. Instead, they’re adopting hybrid mail models that blend in-house processes with outsourced print, mail preparation, and shipping support. This approach allows teams to stay flexible, scale as needed, and reduce operational strain, without shutting...

What Happens When Teams Can’t See the Status of Critical Mail Even in a digital-first world, physical mail remains essential for many organizations. Healthcare statements, legal notices, regulatory documents, billing communications, and official correspondence still rely on accurate, timely delivery. When teams cannot see where critical mail is in the process, whether it has been prepared, shipped, or delivered, small...

What is Mail Presorting? Mail presorting plays a major role in reducing postage costs, improving delivery speed, and increasing accuracy. Yet, many organizations aren’t familiar with how it works or why it matters. Whether you send statements, invoices, appointment reminders, test results, or recurring notices, presorting can meaningfully improve mailing performance while lowering operational expenses. Because presorting relies on automation,...

How Paper Management Systems Can Improve Legal Document Retention What Is a Paper Management System? A paper management system refers to the equipment used to cut, fold, align, and prepare paper for organized storage and long-term use. Lineage’s paper management tools include paper cutters, paper folders, and paper joggers—equipment designed to streamline how documents are handled throughout their lifecycle. For...

Outsourced Printing FAQs Outsourcing your print and mail operations can reduce costs, streamline communication workflows, and improve accuracy, especially for organizations that send high-volume transactional documents like statements, invoices, notices, and healthcare communications. If you’re exploring outsourced printing for the first time, you likely have questions about security, compliance, technology, and day-to-day operations. This FAQ breaks down the most common...

How Outsourced Printing Saves Time and Money For many organizations, printing is essential, but managing it in-house can be costly, inefficient, and labor-intensive. Between equipment maintenance, staffing, supplies, and the constant pressure to deliver accurate, timely communication, internal print teams carry a heavy operational load. That’s why more organizations are turning to outsourced printing partners to streamline operations and reduce...

In House Printing Pros and Cons Organizations communicate with customers, patients, and partners in countless ways — from statements and invoices to appointment reminders, disclosures, and regulatory notices. One of the biggest decisions teams face is whether to manage these print and mail processes internally or rely on an outsourced partner. While outsourced printing offers clear advantages in scale and...

Outsourced Printing Pros and Cons As organizations look for ways to improve efficiency, reduce operational costs, and strengthen compliance, outsourced printing has become an increasingly attractive option. From healthcare groups managing high-volume patient communications to financial institutions mailing monthly statements, outsourcing offers a scalable, secure, and cost-effective alternative to handling everything in-house. But like any operational decision, outsourcing comes with...