Making the right impression is crucial in managing customer relations. Each and every time you interact with a customer, it creates an opportunity to meet their needs, build insightful rapport and continue to maintain a healthy partnership that can ensure steady revenue in the long term. Each communication is essential to customer satisfaction but creating documents is time-consuming, sometimes...

CEO and President Richard Williams has been featured in the September 2018 issue of Business Technology Association Magazine. In addition to speaking on the history of  Lineage, Richard focuses on company growth as well as the implementation and expansion of our Caring Culture. Read the full article below:   Aimed BTA Magazine Interview...

No matter which business you’re in, you’ve seen it. You’ve experienced it. The world is “e”-namored will all things digital. Everyone has a “device.” But despite this reality, there is another reality that exists alongside it. Physical mail isn’t going anywhere. Each day, businesses rely on the mail to send invoices, payments, contracts, announcements and direct mail. Selecting the appropriate...

Everyone who uses it understands the value of certified mail. If you’re sending something really important, you need proof that it was not only delivered to the right address but that it was signed for by the recipient. Details – and dependability – matter. Are you ready to upgrade your mail services? If you’re still using those green certified mail...

It’s probably never occurred to you that an electric paper cutter could help someone’s marriage. How’s that, you ask? Bear with us here. Doing the things that matter – the hard work – is seldom the kind of thing that gets the spotlight. People love their sports, for instance, but they’re mostly not interested in watching exhibition games, or watching...

There’s an old adage that says that what goes up must come down. Well, that’s certainly not been the case for the price of postage over the years. But wouldn’t you know it, for the first time in nearly 100 years, the USPS® has announced just such a reduction. That means, of course, that there’s never been a better time...

If there’s one thing a railway knows how to do, it’s keep things moving. That’s certainly true for Burlington Northern Santa Fe Railway, better known by its acronym, BNSF. Today’s BNSF is the product of almost 400 railroad lines that merged or were acquired over the course of 160 years. All that change – all that growth – only happens...

FamilyLife For more than 40 years, FamilyLife has been an organization offering guidance and spiritual outreach to American families. In fact, since its founding in 1976, it has helped more than two million people strengthen their marriages and family relationships by offering help and hope.Case Study: FamilyLifeIndustry: Non-profitService(s): Lineage Optimize & Lineage AccelerateChallenge In an effort to keep its audience...

BNSF Railway  Mail presorting solutions reduce costs, improve results Case Study: Mail Presorting SolutionsIndustry: TransportationPresented By: Lineage ConnectPost Modified: August 24th, 2023Snapshot BNSF Railway reduced postage costs while simplifying processes, improving efficiency, and ensuring accuracy.Today’s Burlington Northern Santa Fe (BNSF) Railway consists of nearly 400 different railroad lines combining services over the past 170+ years. This essential railway heritage presses forward as...

Several families were affected by the recent floods that devastated many communities in Pocahontas, AR. Knowing this, our Little Rock office decided to make contributions and donated supplies to support the recovery of families in need. Lineage and individual employees worked together to contribute $1,792 to the old Randolph County Nursing Home where 30 impacted families were being housed. Terri...